Call Park Busy when trying to acess it

[snowman50]

Hi Guys
I have a ipo 500v2 9.1.6
The client uses call park and page to park the call and gets the 3 digit retrieval number EG 101.

its a busy office and for some reason the cant always retrieve it .
when dialling 101 the call display says busy.

How many park slots is there available .
How may routes is there to the park slot to retrieve the call. cant understand why I get busy.

How to I look for this in Monitor.,what settings do I use to trace it

Thanks

 

[Westi]

101 is 1 park slot park and page should create additional slots with different numbers if 101 is busy
but
that is theoretical knowledge as I never used P&P

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[snowman50]

Hi Westi

I use park and page quite a lot

But this is the first time I have had a customer say the retrieval code is busy when trying to pick the call up.

 

[Westi]

May be user error, happens a lot but what can you dial wrong when you do a call pickup

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter