Call Park and extra Intercom button.

[Dmacnumberfour]

Hello,
We have a customer that has this problem with Parking calls.

Also, we are still having problems when we put calls on 'Park.' It leaves
an extra intercom line on hold which starts to beep once the caller walks
away. We never had this problem before we switched to DIDs. Can this be
changed?

This is from an e-mail that they sent me. I really don't understand what she is explaining. I thought that this is what the system is supposed to do. We hooked them up with DID's about a month ago. They always used the Park feature before the change. Has anybody seen this and had the problem that is described above.Maybe take away an Intercom button on the phones?. Thanks for the help.
Dmac,

 

[commsguy]

"once the caller walks away"? how do tey know what the caller is doing?

----Anyways, aside from the callers' physical movements, you may need to adjust the callback and a call on park should not hold the intercom line. You should observe the "problem" and ensure that they are indeed parking the call.

commsguy

http://www.convetech.com

 

[Dmacnumberfour]

commsguy,
Sounds like I'm getting a vague description of the problem. I've got to go to the site next week. I'll be able to test it then. If anyone else has anything to add feel free.I think they meant when the person who recieved the call walks away after parking the call. Thanks for the help.
Dmac,

 

[commsguy]

Dmac,

i figured that is what they meant. I just love end user descriptions of problems. It's like solving a puzzle.

honestly, i dn't think they are really parking the call. I think you need to watch them do it. I think you will find that they are doing something other than park.

What SW version btw?

commsguy

http://www.convetech.com

 

[Dmacnumberfour]

commsguy,
I believe it is 3.0, but not sure I can't remember. But I think it is.
Dmac,

 

[MarvO1]

You might be able to sell them on the new S.W.C.A. feature that came out with 6.0. It is great for sites that do a lot of parking.

MarvO said it

 

[Dmacnumberfour]

Hey Guys,
Sorry about the delay, I just got this site today. The problem was four extensions were grabbing a line out of the pool and when you went to retrive the parked call and it would show on the other intercom button and flash like it was on hold. You could pickup the parked call on the other Intercom button no problem. After a while the display would show line xx and the phone and would beep telling you had a call on hold. took those phone out of pool A and gave them Primeline I\C. No more problem.
Dmac,

 

[PTerrell]

Newbie question:

What does the abbreviation S.W.C.A. stand for?

 

[MarvO1]

PTerrell,
S.W.C.A. stands for SYSTEM WIDE CALL APPEARANCE.
The SWCA feature allows you to park calls on the System, and at the same time, provide call appearance on telephone buttons with indicators for all telephones that have the same SWCA code programmed onto buttons.

It really works nice. One of my favorite new toys.

MarvO said it

 

[jerryreeve]

Dmacnumberfour
did you do a feature * 0 and look at the intercom buttons to be sure that that is actually what they are and not a target line with an intercom cap on it?

don't know if this will lead anywhere but it is a possible.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Dmacnumberfour]

jerryreeve,
I did check the buttons and they all had 2 Intercom buttons assigned to them. Also these sets didn't DID's assigned to them.
Dmac,

 

[commsguy]

did they have line appearances for outside lines? it seems that that is more likely than what you describe.

if you have the line appearance on a set, it appears on "hold" while it is parked.

commsguy

http://www.convetech.com

 

[jerryreeve]

Ya, I was thinking that the target lines would go on hold at the phone that the call was parked at.

JerryReeve
Communications Systems Int'l
com-sys.com