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Call Monitoring

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Garr8813

Garr8813

Technical User
Jul 5, 2006
6
US
Call anyone tell me or point me in a direction how i can get Call monitoring working on Cisco call Manager. Will i need IPCC?

Thanks,
 
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Yes, you will need IPCC to do monitoring. And then only supervisors can monitor their logged in agents on a call from IPCC.

Not sure if that is what you are looking for.
 
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