Call Monitor

[DavidA]

Is there a way for one of our ACD supervisor to listen the conversations of the ACD agents?

We currently hav an 3300 ICP Mitel
Software version 9.0.3.15

 

[kwbMitel]

Silent Monitor - Yes.

COS option to allow sets to be monitored - Agents COS

COS option to allow set to monitor - Supervisor COS

Feature access code for Silent Monitor.

Help files are very detailed

**********************************************
What's most important is that you realise ... There is no spoon.

 

[DavidA]

kwbMitel,
Do you have a detail instructions on how to setup this feature?

Thank you.

 

[LoopyLou]

RTFM. The help files are pretty good on the 3300.



The single biggest problem with communications is the illusion that it has taken place.

 

[kwbMitel]

The embedded help files are all you need.

Search term "Silent Monitor"

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Billz66]

5340 Agent supervisor manual has the go on how to use it

http://www.mediafire.com/?c9wuz3uakw45vwc