Call Manager version 7 ....how to troubleshoot phones keep re-registering

[surfertimez1]

Where can I check to figure out why these office 7970 and 7972 phones keep re-registering in call manager? Much Thanks

 

[whykap]

Start by pulling Sdi/sdl traces. Are they unregistering and never register again?

 

[surfertimez1]

how do i pull Sdi/sdl traces? the phones re-registered but figuring out why they re-registered. cheers

 

[whykap]

Install rtmt tool on your pc. Then you can pull those traces. You can find it in call manager plugins.

 

[surfertimez1]

Thanks and what should I be looking for in the traces? Cheers

 

[whykap]

start by looking for one of the mac addresses of the phones you are having issues with. then look for registration traces and errors.