Call Manager "Write Up Time" ???

[Planetmaker]

Hi we have a number of hunt groups set up on a longest idle pattern. Users in that dept have their calls go to the group number when they are not logged on using Ext mobility.
We are finding that a lot of users are saying that calls to their personal ext number are going straight to the group even when they are logged in. They are all logged into the group as well.
Our legacy PBX, a Siemans DX, had a configurable Write Up time meaning that the phone that had been on a call had a certian time before it was "available" again.

Does anyone know of anything similar on the Call Manager?
When we use a top-bottom pattern, to my knowledge no one has mentioned this issue.

 

[pndscm]

You are talking about a Call Center functionality which is in IPCC, not CallManager.

 

[Planetmaker]

Well we have IPCC express but none of these groups are part of that.
Can't understand why we are getting these kinds of glitches

 

[Iwontremember]

Do you have it setup under Hunt options "Try next member, then try next group in Hunt list"?