Call manager problem

[Hmimed]

Hi
We have get a. Electric break in company
And cucm sub and pub hang down
When we restart all service all phone are in registring
When i restar pub after sub server and utils service list
Tomcat is starting thé samedi with servelet
But i have not access to web interface of call manager
Firewall is enabled
How i can fix that
Thanks is very urgent

 

[gnrslash4life]

Not quite understanding what you're trying to ask but for starters, reboot the Pub before any Subs. Never the other way.

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[Hmimed]

Thanks for reply
I have done it restart pub after sub
But thé same problem i have on access for web gui of call manager but tomcat is running in list utils service
How i can fix it

 

[gnrslash4life]

You're saying Tomcat isnt running?

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[Hmimed]

hi
tomcat is running but web access gui of call manager not
i think new installation of cucm pub and sub is necessary after i can restore data
please if you have a tutorial to install (cucm pub and sub) it step by step it will be gratiful
thanks is very urgent

 

[gnrslash4life]

Have you tried restarting the Tomcat service on the pub? What version of call manager? Run a utils service list and paste the output.

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[Hmimed]

hi
yes i have done it restarting pub after sub but the same state no access to web gui
call manager 7.0
list of services
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTING]
A Cisco DB Replicator[STARTING]
Cisco AMC Service[STARTING]
Cisco AXL Web Service[STARTING]
Cisco Audit Event Service[STARTING]
Cisco Bulk Provisioning Service[STARTING]
Cisco CAR Scheduler[STARTING]
Cisco CAR Web Service[STARTING]
Cisco CDP[STARTING]
Cisco CDP Agent[STARTING]
Cisco CDR Agent[STARTING]
Cisco CDR Repository Manager[STARTING]
Cisco CTIManager[STARTING]
Cisco CTL Provider[STARTING]
Cisco CallManager[STARTING]
Cisco CallManager Admin[STARTING]
Cisco CallManager Cisco IP Phone Services[STARTING]
Cisco CallManager Personal Directory[STARTING]
Cisco CallManager SNMP Service[STARTING]
Cisco CallManager Serviceability[STARTING]
Cisco CallManager Serviceability RTMT[STARTING]
Cisco Certificate Expiry Monitor[STARTING]
Cisco DRF Local[STARTING]
Cisco DRF Master[STARTING]
Cisco Database Layer Monitor[STARTING]
Cisco Extended Functions[STARTING]
Cisco Extension Mobility[STARTING]
Cisco Extension Mobility Application[STARTING]
Cisco IP Voice Media Streaming App[STARTING]
Cisco License Manager[STARTING]
Cisco Log Partition Monitoring Tool[STARTING]
Cisco RIS Data Collector[STARTING]
Cisco RTMT Reporter Servlet[STARTING]
Cisco SOAP - CDRonDemand Service[STARTING]
Cisco Serviceability Reporter[STARTING]
Cisco Syslog Agent[STARTING]
Cisco TAPS Service[STARTING]
Cisco Tftp[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat Stats Servlet[STARTING]
Cisco Trace Collection Service[STARTING]
Cisco Trace Collection Servlet[STARTING]
Cisco UXL Web Service[STARTING]
Host Resources Agent[STARTING]
MIB2 Agent[STARTING]
Native Agent Adapter[STARTING]
SNMP Master Agent[STARTING]
SOAP -Log Collection APIs[STARTING]
SOAP -Performance Monitoring APIs[STARTING]
SOAP -Real-Time Service APIs[STARTING]
System Application Agent[STARTING]
Cisco CallManager Attendant Console Server[STOPPED] Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED] Service Not Activated
Cisco DHCP Monitor Service[STOPPED] Service Not Activated
Cisco Dialed Number Analyzer[STOPPED] Service Not Activated
Cisco DirSync[STOPPED] Service Not Activated
Cisco IP Manager Assistant[STOPPED] Service Not Activated
Cisco Messaging Interface[STOPPED] Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED] Service Not Activated
Cisco WebDialer Web Service[STOPPED] Service Not Activated
Primary Node =true
thanks

 

[gnrslash4life]

Again. Restart the Pub, wait for it to back up. Then restart the Sub.

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[Hmimed]

thanks
i have done it many and many but alaways the same
i do it now yet and i give you reply but i have doubt

 

[Hmimed]

\ Service Manager shutting down services... Please Wait Restart operation appears to be stuck Would you like to force the Restart? continue Restart (yes/no)? yes Forcing Restart... Broadcast message from root (Sun Jan 18 17:22:02 2015): The system is going down for reboot NOW! Broadcast message from root (Sun Jan 18 17:22:07 2015): The system is going down for reboot NOW! Waiting . Operation succeeded restart now.

 

[Hmimed]

Service Manager shutting down services... Please Wait Restart operation appears to be stuck Would you like to force the Restart? continue Restart (yes/no)? yes Forcing Restart... Broadcast message from root (Sun Jan 18 17:29:55 2015): The system is going down for reboot NOW! Broadcast message from root (Sun Jan 18 17:30:00 2015): The system is going down for reboot NOW! Waiting .
Operation succeeded

restart now.

 

[Hmimed]

i think the restart is abnormal
what do you think

 

[gnrslash4life]

It does seem odd, but wait to see how it is once everything has been rebooted.

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[Hmimed]

thanks
everything is bad web gui not accessible alaway after reboot
now what i must do

 

[gnrslash4life]

If you have smartnet definitely give Cisco a call.

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[whykap]

How long do you wait for the services to come up?
It can take up to 20 minutes for all services to come up.
How do you access the cli? Via ssh or direct console?
If via console can you ping the call manager up address from a pc?
If not can you ping the default gateway?

You might want to look at your network if you can't do the above.

 

[Hmimed]

i give it many time (hours many but niet)
cli i access from ssh
yes i ping the call manager from pc
gateway the same is pinging
the only problem is i cant have gui web to see all my phone or to restore the config from sftp
give me please the way to solve this problem befaure i go o reinstall it
urgent please

 

[Hmimed]

for exemple in my phone
TFTP timeout
CTL update failed
no trust list installed

 

[Hmimed]

i find that i can go by web gui of callmanager of cucm sub
how i can fix cucm pub by gui web of cucm-sub
thanks