Hello Everyone,
We have Call Manager 8.5.1 and it is currently configured for sites that has DID on each Cisco IP Phones. I am getting ready to open Call Manager to a site that is currently configured a little different than the others. Currently this site has 10 DID lines. The 10 DID lines are in a Hunt Group. We have a receptionist that answers all the 10 lines. Puts the person on hold, dials an internal extension. Lets the receiver know that he/she has a call on line 1. Receiver picks up line 1. Then when the next caller tries to call our primary line, line 1 is being used so it moves to line 2 where the receiver picks it up and so on.
How does one implement this kind of system in Call Manager? Do I put all 10 lines in a Hunt List? Then configure a IP Phone w/7916 extension with 10 Line Numbers?
Any help is greatly appreciated.
We have Call Manager 8.5.1 and it is currently configured for sites that has DID on each Cisco IP Phones. I am getting ready to open Call Manager to a site that is currently configured a little different than the others. Currently this site has 10 DID lines. The 10 DID lines are in a Hunt Group. We have a receptionist that answers all the 10 lines. Puts the person on hold, dials an internal extension. Lets the receiver know that he/she has a call on line 1. Receiver picks up line 1. Then when the next caller tries to call our primary line, line 1 is being used so it moves to line 2 where the receiver picks it up and so on.
How does one implement this kind of system in Call Manager? Do I put all 10 lines in a Hunt List? Then configure a IP Phone w/7916 extension with 10 Line Numbers?
Any help is greatly appreciated.