Call Manager errors (Publisher): Phones freeze!

[Cheesy]

Hi there,

I have had a number of errors on the Publisher recently, where IP phones have been unregistering themselves all by themselves. At times the phones have become "stuck/frozen", i.e. you pick up the receiver and the display is there but you cannot do anything or hear a tone. Just frozen. Even trying to restart the phone does no good. I see loads of Cisco Anonymous alarms on the Event viewer but do not understand what is going wrong.

Can anyone help?

 

[jerake75]

What CCM version do you have?

Can you copy and paste one of the Anonymous Alarms here? I know this sounds simplistic, but did you try rebooting the publisher CCM..?

TMH

 

[jerake75]

Additionally, just an FYI, there was a problem with the phones freezing/resetting when applying phone load 7.1.1 (it happened to us on our 3.3.4 system). I have no idea if this is the cause of the Cisco Anonymous Alarms, or if it's even remotely related to them, but your issue sounds simliar.

Again, since I don't know what version of CCM you have, and without more info, I'm just taking stabs in the dark with solutions...

TMH

 

[Cheesy]

Hi,

Yes, sorry, CCM version 3.3.0

The strange think is that the only phones affected are the 7912s. The 7940/60 work fine. Also I look in the CCM Admin and the phone lists shows no source (Publisher) ip or lotted IP even though the phones are working. Suddenly disapeared. I am even thinking the dbase could be corrupted! Rather stuck here

I have screen dumps of the errors but have no idea of how to paste them on this thread.

I did reboot the Publisher but to no avail.

Any more info just let me know

Thanks guys!

 

[jerake75]

Okay...that's odd, just the 7912's...how many CCM's in your cluster (it sounds like just one)? No one's gotten creative and tried to edit the SQL database directly, have they?



TMH