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Call Manager 6.1, Manager & PA Config Help Needed

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JonnyRep

JonnyRep

MIS
Feb 13, 2003
32
GB
We have upgraded from CCME & CUE to CCM & CUCM.

In the CCME we had the setup where the manager had calls diverted on busy or no answer to his PA. The manager basically picked up the calls they wanted to answer.

The manager had no voicemail, however the PA did and users if they got through to the PA and they didn't answer or they were busy. It left a message on the PA's phone.

Is there a similar way of doing this on CCM?

Unfortunately the manager is in AD and was created with an associated mailbox by mistake and I have no idea how to remove the mailbox.

Can anyone assist with this?
 
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