Call Logs not working.

[dsm600rr]

Hello all,

I have a client on R7.0 and have 5410's

Recently they have notified us that the call logs are no longer showing up on the phone.

From the client as of Wednesday 09/01/2021:

"I’ve received no phone calls at all (interoffice or outside) since Monday. I made one outgoing call today which shows on my log. One missed call shows up, but that was a call that rang through from admin/main. I was at the desk when it came in. Samantha picked it up before I could, but it still shows as a missed call on my phone log. I called my extension. That now shows on the outgoing log for ext. 1709 and on my “missed” log at ext. 1705."

Thoughts?

ACSS

 

[sizbut]

Sorry but all the calls they've described have appeared in the call log. So how is this a call log issue?

The issue is surely in the first sentence: "I’ve received no phone calls at all (interoffice or outside) since Monday" - they are complaining of not getting the calls at all, not of the calls they get not being logged.

Stuck in a never ending cycle of file copying.

 

[Westi]

sequential group?
DND?
not logged in?
miracle?

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[dsm600rr]

sizbut: I should of modified the customers email a bit.

"I’ve received no phone calls at all (interoffice or outside) since Monday."

She received many calls, just none showed up in the call log.

ACSS

 

[dsm600rr]

Westi: miracle

ACSS

 

[AACon]

and there's absolutely no way they accidentally deleted all the calls from their call log, right?

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[dsm600rr]

AACon: You never know with some customers lol.

ACSS