Call Logging

[ocsdvb]

Is it possible with Partner ACS 4.0 to log incoming and/or outgoing calls to/from a particular extension? I have a customer who wants to keep track of who an employee is calling and who they are receiving calls from.

 

[telprog]

You can log all calls but it won't tell you who recieved them by station. It sounds like they need SMDR which the system will support.

 

[ocsdvb]

To use SMDR: I need to buy a 355-A adapter for $40 and then connect a PC via a Cat5 cable. Then I need to setup hyperterminal to capture the data stream or I can buy a call accounting program to give me some nice reports. Am I missing anything here? If I decide to buy a program, what do you recommend? I need only the most basic features. I have only 4 partner phones.

 

[telprog]

You can shoot it to Hyper Term.

Settings
1200 Baud
8 Data bids
Protocall xon xoff
No parity
2 stop bits

 

[osellison]

I purchased a serial logger from

http://www.muconsulting.com/serialloggerservice/

It was $50.00 so it might be pricey for such a simple task, but I likethat it runs as a service on the pc.

I have no affiliation with the site, just a happy customer.

 

[skip555]

osellison

what exactly does this do ?


does it orginize the data in any way ?