Call logging

[twindragon]

Can anyone tell me if there is a logging feature on the BCM that can tell you how long a user has spent on a specific call. I am not too familiar with this system and I can't seem to find anything within the management console that would have those stats.
Thanks in advance.

 

[biv343]

The data would be in the CDR files on the BCM. You can try to extract the info from the raw data, but a CDR package like the ones made by RSI Software would make it much easier on you.

 

[nsanto17]

We use RSI and it took a little while to get used to it but it works great...

 

[radeoman]

I just recently setup CDR on our BCMs (7 of them) and found setting up CDR somewhat easy. I configured the BCMs to push the CDR files via FTP to a centralized server. Afterwards you can view the files with Note pad. It will definitely show how long a user is on each call, the number called, and more importantly if the call was a 911 call.

 

[twindragon]

I must appologize for my ignorance but where in the BCM can I configure this? I have only been using this BCM for a little while and am not too familiar with it.

 

[nsanto17]

Log into the BCM
Services - Call Detail Recording

I recomend contacting RSI they walk you through the install over the phone...

Works like a charm...

Nick

 

[twindragon]

Thanks, I found it.
I will try to set it up myself first, but will call them if I have issues.

 

[atcom]

radeoman: where do you find the log files on the BCM? I can't seem to track them down...

 

[spotless]

You need to use a special API to get the CDR data from the logs. RSI is a Nortel developer that apparently logs the data.

I recently purchased a copy of their new Visual Rapport for Lan CTE. Has anyone else had any experience with this product?