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call log
- Thread starter jimcoo
- Start date
- Thread starter
- #3
Yes that is the correct place. Weird that it is not there.
[/ul]
Can I assume that you do not have a console where the 911 notification would be delivered?
This assumption being true, try this:
- Setup a key on a phone for emergency notification
- Setup a hunt group as an emergency group
- Add the phone above to the group
- Read 911 notifications on phone (the system buffers up to 32)
**********************************************
What's most important is that you realise ... There is no spoon.
[/li]Helpfiles said:
[/ul]
Can I assume that you do not have a console where the 911 notification would be delivered?
This assumption being true, try this:
- Setup a key on a phone for emergency notification
- Setup a hunt group as an emergency group
- Add the phone above to the group
- Read 911 notifications on phone (the system buffers up to 32)
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #6
- Thread starter
- #7
OK, I took a second look at the maintenance log, and verified that there is no 911 or emergency call at the time it was reported. Is there another log that might show the call?
I looked at ARS settings.
dialling 911 uses Route List 11, which uses routes 11 or 13 which are non-emergency.
dialling 9911 uses Route List 10, which uses routes 10 or 12 which are non-emergency.
I assume that setting up a phone with a key for emergency notification won't work unless these routes are set to be emergency routes...
Jim
I looked at ARS settings.
dialling 911 uses Route List 11, which uses routes 11 or 13 which are non-emergency.
dialling 9911 uses Route List 10, which uses routes 10 or 12 which are non-emergency.
I assume that setting up a phone with a key for emergency notification won't work unless these routes are set to be emergency routes...
Jim
Yes, if the routes are not set to emergency you will not get notified.
This also explains the lack of logs.
Last resort is the SMDR buffer.
As long as your system has been set up to track external calls, the system will buffer up to 20,000 calls.
The SMDR logs can be read via maintenance command
logsys read SMDR all
That might take a while, so I might suggest you define a smaller number of records if appropriate with:
logsys read SMDR all newest XXXXX
**********************************************
What's most important is that you realise ... There is no spoon.
This also explains the lack of logs.
Last resort is the SMDR buffer.
As long as your system has been set up to track external calls, the system will buffer up to 20,000 calls.
The SMDR logs can be read via maintenance command
logsys read SMDR all
That might take a while, so I might suggest you define a smaller number of records if appropriate with:
logsys read SMDR all newest XXXXX
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #9
Maintenance commands are part of the Web GUI under the Maintenance and Diagnostics section
Yes, I would designate the emergency routes with the emergency designation
**********************************************
What's most important is that you realise ... There is no spoon.
Yes, I would designate the emergency routes with the emergency designation
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #11
- Status