Call Log

[baze7]

What do I need for my Norstar MICS in order to keep a log of outbound calls?

Thanks

 

[Phonehed]

You'll need either a caller ID trunk card (or a DTI card with PRI) and you have to enable that set for caller ID and allow it to store a certain number of entries in their log under set programming, telco features.

Phonehed in Dallas

 

[baze7]

Maybe I should be more specific. I need to be able to see what phone numbers our emplyees are dialing. Some type of report would be nice.

 

[misseditbythatmuch]

Something like this:

http://www116.nortel.com/docs/bvdoc/norstar/RN6B99RK.pdf

 

[Bob3470]

For keeping a record of outgoing calls you would need to start with a Nortel SMDR.

 

[Phonehed]

Sorry about that, I was referring to inbound calls. SMDR unit is indeed the correct answer.

Phonehed in Dallas

 

[curlycord]

Jazz it up with 3rd party software as weel SMDR or CTA

http://www.callaccountingsoftware.com/

RSI works well with Norstar.


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curlycord

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