Human resources asked me to set up something so they can actually listen to conversations on a specific DN. Knowing that you can listen to calls with OBSERVE with an agent on an ACD queue, I thought there might be a way of doing this.
Trick is, set up has to take place without employee knowing it and the employee is not an agent on ACD, he has regular phone. Can this be done? Any ideas?? Thanks
Trick is, set up has to take place without employee knowing it and the employee is not an agent on ACD, he has regular phone. Can this be done? Any ideas?? Thanks