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Call Listen - Monitoring Extension Disconnected when another call answered on group

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dailen

dailen

MIS
Dec 4, 2012
43
US
In one department when we have a user listening to other users for training purposes and a call comes in to the same huntgroup, the user monitoring the call is disconnected the instant the new incoming call is answered by anyone.

For example
- x1234 is listening to x1235
- New call comes through to their huntgroup, x1236 answers the call
- x1234 gets disconnected from listening to x1235

Any suggestions?
 
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