Call Listen and Conference

[crashtest1000]

Can any on think of a way to do this on IPOffice

Step 1
The call centre agent makes an out bound call to a customer and starts a survey The survey questions are about products and services and may take up to 20 minutes "you know the ones where they ring you at dinner time or during a good TV program"

Step 2
Once the agent is on a call the supervisor dials in and performs a Call Liston (Monitor) on the agent.

Step 3
The Supervisor then wants to be able to conference in the client so the client can Listen first hand to how their market survey is going.

The feature we require is Step 3,
What we would like
Once the Supervisor has started the Listen feature they should be able to hold and make another call from Phone Manager and conference in a third part so they can listen to the agents call.

 

[IPGuru]

on a similar subject can someone suggest how I could perform the following.

1) automaticaly answer calls from servay companys.

2) play back random but plausable responces to the questioner.

this would achieve 2 things

1) It would stop me being disturbed by people I dont want to talk to while I am trying to relax & unwind.

2) it would keep thier telephone line open as long as posible & increase thier phone bill without actualy giving them anything they want.


How evet to try to help with the question, Have you tried reversing the procedure.
Call the client, put on hold, Monitor the agent & then conf?

Otherwise set the agents to be randomly recorded & send these msgs to the client, It will not be realtime but that should not realy be necessary.

 

[Morrack]

Aren't these the two steps you're already doing manually IPGuru? That certainly would be cool to automate! Especially the random but plausible responses, I mean, my imagination is getting so stretched trying to come up with new ones each moring to prepare for the day that I've started canvasing my children for ideas...

*grin*

Peter

PS Solar Flares is still a good standby if you can't think of anything else, though.