call is not going through when calling an extension, please help 2

[DallasTXtech]

call is not going through when calling an extension, please help

 

[intrigrant]

Did you insert a quarter?

 

[DallasTXtech]

 

[Greybeard191]

well... given the level of detail as to what the issue is, you're not likely to get a helpful answer. I suspect that intrigrant was using the mechanism of sarcasm to inform you of this.

I suspect...

try this:
version/hardware/call type/VM (if issue is from an AA), anything set on phone (DND+no VM as an example) etc. etc. etc. Monitor traces are also helpful.

Otherwise, try another quarter.

GB

 

[DallasTXtech]

Ok, Here is my quarter!!! I added line appearance from the first button to the sixth. From the ninth I added the extensions as users. Now when picking up the handset and dialing an extension it stalls. the top of the phone (1416) says dial:number? I dial the extension and then say incomplete.

 

[critchey]

Bingo... you MUST have appearances they are not there for looks. A lot of functionality is tied to appearance buttons. You really want to dump the line appearances but that is beating a dead horse.

 

[amriddle01]

Gotta love an informed Tech

 

[DallasTXtech]

What would be a good basic button configuration for a small office?; 6 pri channels, no voice mail, manual call forwarding, and inter office call transfer.

 

[critchey]

If you have a PRI you can not use line appearances anyway. I wish IP manager would just remove the line appearances since they cause issues and can't be used unless your on analog anyways.

The system starts with 3 appearance buttons usually that is fine. You want to add park buttons, generally park 1, park 2 and park 3 on all phones to place calls on hold and then be answered on another extension. Beyond that it is based on the what the company wants.

 

[DallasTXtech]

Thank you critchey.

 

[Pepp77]

If on a newer system with Park and Page it is better to use that than Park as it requires just a single button for however many park slots you want.



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