call in queue got disconnect in a few minutes

[bigmonkey70]

We have an IPoffice 412 with v3.1 and VMpro

I got some complain lately from certain client that they got disconnected from the queue after about 3 minutes.

All the queue in the hunt groups are set up very similar with the queue limit of 15 and queue ring time of 4.
VM pro call flow with queue and still queued

Is there some setting somewhere that i have to set the time limit or the call flow in VMpro?

Thanks

 

[aarenot]

what is reported to have happened is not a basis for evaluation unless you can not repeat the scenario yourself. try to make it happen yourself by calling into the queue's. ask the caller what nukber they were calling from, so you can search your call records. if it is a cell phone, i doubt it was the ipo that dropped the call.

if you can not reproduce it, set up system monitor, and watch for reason codes at the time of the reported dropped call. i do not know all the reason codes, but if you post them someone probably does.