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Call in queue going to agent voicemail

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Trancemission

Technical User
Oct 16, 2001
108
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I have a simple call queue - with 3 agents logged in. I am trying to implement a ringall strategy where all phones ring. My problem is if a agent in on a call then the call from the queue goes to their voicemail. Am I missing something?

extensions.conf
----------------
Code:
exten => _0123456789,1,Queue(fatbeehive-queue|r|||)

queues.conf
------------
Code:
[general]
persistentmembers = yes
autofill = yes
monitor-type = MixMonitor

[fatbeehive-queue]
strategy = ringall
timeout = 60
wrapuptime = 0
autofill = yes
autopause = no
joinempty = yes
leavewhenempty = yes
reportholdtime = no
musicclass = default
member = Agent/7000
member = Agent/7001
member = Agent/7002
agents.conf
-----------------
Code:
[general]
persistentagents=yes
[agents]
autologoff=600
group=1
agent => 7000,1234,Paul B
agent => 7001,1234,Test Agent
agent => 7002,1234,Marcus T

Trancemission
=============
If it's logical, it'll work!
 
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