Call Hotline number

[rb2009]

Does anyone know if this type of scenario is possible?

We would need a service number(hotline) in our office.
During the business hours from Monday – Friday 8 A.M. until 6 P.M., the calls from our customers will be forwarded to mobile number. After the business hours the customer call will be forwarded to voice mailbox, where he can leave a message for a call back. The switch between business and no business hours, should happen automatically without user intervention and only for a one extension number.

Our Mitel partner told us, that this scenario is not possible for only one extension number.
We could use the Day/Night1 service, but that affect’s all users.

2x ICP 3300 Cluster
Software Release 9.0 UR2 (9.0.2.17)
No Voice Mail Networking licenses
No ACD agent licenses

Thanks !

 

[kwbMitel]

Your Mitel partner needs to brush up on his skills.

You do not mention if Enterprise Manager/ Ops is installed but I will assume this is so due to the fact the systems are clustered.

The 3300 can selectively route (or not) any combination of 1 to all extensions in night mode.

In Day mode the station would route to a speedcall, in night to voicemail. No Problem.

OPSMan can be used to automatically set the ringing mode.

Done.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[rb2009]

Yes, we are using OPSManager. I'll discuss this with my partner.

Thanks for your help!