ReallyRotten
MIS
I have 2 greetings for a call handler - one for open and one for closed. The open greeting has a day time schedule and the closed plays after hours. My problem - I have a certain set of options for the day but want different options for closed hours. For example, in the day press 0 to reach reception and at night press 0 to reach joe's pizza. I know I need 2 call handlers, but it's the mechanics of a caller hearing the open vs the closed greeting when they are transferred to unity in the same way(ie they call 5551212, hit unity which sends them to a call handler).
Any suggestions are appreciated.
Any suggestions are appreciated.