call fwd ?

[endlesswinter]

BCM 40 R4. Destination code 9 uses PRI. Call forward external used to work. F4,9 1800xxx-xxxx. If I set a phone to call fwd external and you intercom the phone it will do the external call. When I call in thru auto attndt and dial the extension it drops the call. I've looked at the basics in telephony cap. of extensions have allow redirect.

Could this be a telco issue? In monitor I see the call come in, and just when it goes to transfer the call drops. Any ideas?

 

[pkellow]

try adding a CCR tree option, press 1 to dial 91800123-1234 (example), this might help as a workaround.

 

[endlesswinter]

I know that would work, but call forwarding has worked in the past. This is used if someone wants to forward their extension to a cell. CCR tree is not an option in this case. I'm thinking this is a telco issue and have opened up a case with the provider, just thought I'd throw it out here, in case I'm overlooking something easy.

 

[cook1082]

Did they change carriers. Some PRI's do not do external forwarding because the callers CLID is being passed when the BCMs CLID should so then the call gets rejected.