Call Fwd

[UKMitel]

Hello all,

I have a an issue with call forwarding, basically this is the set up:
3300 8.0
External number 1 permanently forwarded to a phone on the 3300, which works fine in normal operation
Occasionally the phone on the 3300 is call forward always to external number 2 which in itself also works fine.
However the problem is when you call external number 1 when the phone on the 3300 is always forwarded to external number 2 the phone on the 3300 rings instead of following the forward.
Obviously I've missed something but checked the COS of the trunks and device (it's a 5224) & public trunk to public trunk is set to yes, cfwd external is also set to yes....anyone have any ideas?

Cheers

 

[kwbMitel]

I suspect the COR of the trunk does not allow dialing to the 2nd number.

To test, change the COR and COS of an internal extension to match the COR and COS of the trunk and call the set that is forwarded.



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UKMitel]

Thanks for the reply, I've just checked the COR of the trunks & it is already set the same as the internal extn. You can dial external number 2 (it is a local number) from the extn, & calls are forwarded to it when you call the internal extn directly, its just when you call external number 1 (which is permanently forwarded to the internal extn) that rather than forward off the external number 2, the internal extn rings (even though it has a cfwd always to external number 2).
Do you still think it could be something in the COS?

 

[kwbMitel]

Did you try setting an internal station to the COS and COR or the trunk and calling the forwarded station?

If so, did the call succeed?

What type of trunks are involved?

If digital trunking what number is being sent as the caller ID on the second leg.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UKMitel]

OK I set the COS & COR for the internal extn the same as the trunks (ISDN30 digital PRI), called the internal station & call went through to external numer 2 as desired. Called external number 1 but call rang on internal station (which has a 1st alt to vmail) instead of following the call forward always to external number 2, the call ignored the call forward always & went to vmail after 6 rings. Its like when you ring external number 1 it completly ignores that there is a call fwd always on the internal extn & follows the 1st alt. Any ideas what I could try, this is baffling me!

Cheers all

 

[kwbMitel]

What type of trunks?

Can you enable CCS trace and attempt the call and see if the call is trying to get out but being denied?



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[WCTek]

1. Do you want to forward internal or external inbound call?
2. Are you setting call forward number #1 roll over to #2?

 

[kwbMitel]

WCTek,

The forwarding method is clearly laid out at the beginning.

Inbound number terminates to internal station
Internal station forwarded externally

Inbound number does not honour forwarding to external.


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UKMitel]

I'll try to explain it as simply as possible using some example numbers, we want to forward all calls both internal & external:

External No.1: 24680 - Completly stand alone/seperate to the 3300
Internal Extn: 7777
External No.2: 13579 - Completly stand alone/seperate to the 3300

24680 is permanently forwarded by the carrier to extn 7777. This works fine.
Sometimes the user of extn 7777 needs to walk around the building so turns on call forward always to 13579 which is a DECT phone. We now expect all calls to forward straight to 13579 when you call either 24680 or 7777 direct.
Call 7777 direct & the forward works.
The problem is when you now call 24680. Instead of following the forward on extn 7777, the extn (7777) just rings & eventually goes to vmail (it has a 1st alt to vmail).
It appears the call fwd always is completely ignored & the normal call rerouting is used.

Hope that makes sense!!

Could it be a COS timer issue?

Thanks in advance!

 

[kwbMitel]

It won't be a timer issue. The call forwarding is being denied and the fallback to re-routing is to be expected.

COS and COR are 99% eliminated by earlier testing.

Third Request... What type of trunks?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UKMitel]

Just received an email from the customer saying that external no.1 (the inbound number) hasn't been set to divert straight to the internal extn as I was originally told but in fact to divert to a group that the internal extn is a member of!!!
Tested a number diverted directly to the internal question & it forwards through to the mobile handset fine!
Some customers........
Anyway thanks kwbmitel for the time you took to try to help.

 

[kwbMitel]

Makes sense.

In that instance the Group would have needed to be forwarded not the station.

Forwarding groups can be accomplished using the Call forward follow me third party Feature access codes.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.