Call fwd to a cell phone

[Delmar]

I am Working on an option 61.
Extension 555 (2616) is forwarded to a cell phone. Most calls are forwarding properly. Internal calls, external inbound calls from a T-1 that hit the auto-attendant first and then transfer to 555 and transferred calls all forword to the cell phone as they should.
But they have 4 pots lines that ring directly to 555 and they will not forward. Those calls will ring to the operator phone phone instead of the cell phone. If forwarding is cancelled then they ring back to 555 as they should. Here is a printout of the station and trunks in question.


Station 555
DES 555
TN 004 0 15 10
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 8100
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS UNR FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTA SFA DDV CNID CDCA MSID BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTU MCBN
CPND_LANG ENG
RCO 0
EFD 8100
HUNT 8100
EHT 8100
LHK 3
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 555 0 MARP
CPND
NAME
XPLN 12
DISPLAY_FMT FIRST,LAST
01 SCR 651 0 MARP
02 SCR 652 0 MARP
03 SCR 653 0 MARP
04 SCN 355 0
CPND
NAME
XPLN 13
DISPLAY_FMT FIRST,LAST
05 SCN 332 0
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
06 SCN 394 0
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
07
08 SCN 403 0
CPND
NAME
XPLN 15
DISPLAY_FMT FIRST,LAST
09 SCN 548 0
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
10 SCN 465 0
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
11 SCN 379 0
CPND
NAME
XPLN 7
DISPLAY_FMT FIRST,LAST
12 SCN 260 0
CPND
NAME
XPLN 10
DISPLAY_FMT FIRST,LAST
13 CFW 16
14 TRN
15

Help Desk POTS

DES HELPDSK
TN 004 0 00 00
TYPE COT
CDEN 8D
CUST 0
XTRK XUT
TIMP 600
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 4 1
ATDN 555
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND WTA LPR APN THFD
P10 NTC LOL
TKID
DATE 6 AUG 2003


Route 4

TYPE RDB
CUST 00
ROUT 4
DES IS
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
DTRK NO
PTYP ACO
AUTO YES
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 8888
CPP NO
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS NO
MANO NO
EQAR NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

CDB RDR DATA

RDR_DATA
OPT CFF CFRA PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 4
CFN1 6
CFN2 8
DFN0 4
DFN1 4
DFN2 4
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

I have tried changing the ncos of the trunks to 5 but that didn't work.
On the trunks I have also tried changing the supn (Supervision) to yes, and styp to bts and it still doesn't work.
I have also tried to forward the call over various trunk groups (using the acod number from the RDB) instead of using a 9 to outdial and that didn't work either.

Thanks for any help
Delmar

 

[jamming1]

The first question I would have for you is can you forward that phone to another 4 digit extension?

If you can the first thing I would check is your NET DATA and check to see if TRNX and EXTT is set to yes.

Before you set you phone to forward to the ACOD did you set the phone up as a Maintenance phone. CLS- MTA UNR and change the TGAR to 0 from 1.

If that didn't work try building a ACD or Phanton TN that is call forwarded to the cell number.

Good luck!