Call from Night Bell to Voicemail

[chiacomo]

We've got a Merlin Legend R7 and Merlin Messaging R1.0 at one of our facilities.

Auto Attend answers 24 hours a day. The dial 0/timeout for the night attendant points to Calling Group 777. CG 777 has 1 member, x50 (Night Bell). Folks on the production floor or in the offices dial #950 to pick up the night bell.

This has worked great for YEARS, but now a new manager wants unanswered night bell calls to route to the shift-supervisor's mailbox (x254).

I know that a phantom mailbox is just what I need, but I don't think I can justify upgrading the voicemail for just that purpose.

There are several questions (with great answers) come close to addressing my problem on this board, but none that I can just "run with".

Anybody got some ideas that might help me out?

Any help would be greatly appreciated! Thanks!

 

[merlinman]

I would suggest that you put a cover button on extension 50 for extension 254.

Then, make extension 254 a member in the Night Service Group, and do away with the 777 stuff altogether.

http://home.comcast.net/~merlinman

 

[chiacomo]

Thanks, that had occurred to me, but...

The night bell will ring when 254 rings, even during the day?

As opposed to using a night service group, I could just make the night-mode auto-attend dial 0/timeout action go to 254?

 

[merlinman]

Yes, the Night Dial Zero Time out can be set to "TRANSFER TO AN EXTENSION".

That may be your best bet.

http://home.comcast.net/~merlinman