Call forwarding

[dhibsystel]

I have user with extension 6000
his secretary has extension 6200.

I want that all calls coming to extension 6000 will be routed to 6002.

and after that the secretary will forward the call to his boss (extension 6000).

the problem is that when I activate a call forwarding to extension 6200, the secretary can't forward the call to extension 6000.

many thanks

 

[simreal]

I would change the incoming digit table for the trunk that DID comes in on.

Change the 6000 to 6200. Then the calls will go straight to her. She will be able to then forward those calls to him. The down side is that internally everyone will be able to dial him directly at 6000. Maybe this is desired. If not another option would be to use a bridged appearance of a third number on his phone and she can then forward/transfer the call to that number which will ring on his phone.

You could also change his number to a new number ... and then build a virtual number on 6000 that forward to her. Then she can forward to his real (new) number that noone knows. He could give the real (new) number to people he wants like his wife or his boss etc.

Lots of different ways to tackle this problem. Just get creative.


- Miguel

A very wise and well respected man once told me "Shut Up!".

 

[dhibsystel]

I want that internal and externall call will be routed to secratry (ext6200)

 

[AvayaTier3]

I think you don't really mean forwarding but transfer a call back to 6000 from 6200. If not, use send all calls.
activate to send calls, de-activate to have 6000 answer.

add a "consult" button to 6200
Use internal and external coverage 6000 to 6200 with or without using send all calls

The Consult button allows a covering user, after answering a coverage call, to call the principal (called party) for
private consultation.
Activating Consult places the caller on hold and establishes a private connection between the principal and
the covering user. The covering user can then add the caller to the conversation, transfer the call to the
principal, or return to the caller.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com