Call Forwarding / Voicemail

[TerrellG]

I want to set up a call forward to an external number. By default...the caller will be directed to our Unity voicemail if there is no answer on the phone the call was forwarded to. How do I set it up so that when the caller is forwarded to the external phone number he/she gets the external phone numbers voicemail.

Example: I call phone A and the phone is forwarded to phone B which is seperate from our Call Manager system. I don't want to leave a voicemail on phone A...I want to leave it on phone B...where the call was forwarded to.

Any thoughts or suggestions????

 

[trvlr1]

Once the call leaves system A it will be controlled by system B and so will go to system B voice mail, it does not have a way of getting it back to A without system B transferring it again.

 

[VCutrone]

Single Number Reach will accomplish what you want.

 

[Iwontremember]

I have users who work from home and forward their desk phone to their home phone this way, once it gets forwarded it will end up on their home voice mail if not answered.

Hope this helps.

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