Call Forwarding Unconditional to Cell Phone Voicemail (R11.0.4.2.0 build 58)

[CoffeeOverload]

The scenario I have is IP 500 V2 running 11.0.4.2.0 Build 58 Essential Edition and a SIP line. During normal business hours, the main DID number goes to a Hunt Group with a Hunt Group shared voicemail mailbox. All of this works fine.

During after hours, I'd like the main DID number to forward all calls to a cell phone and use the cell phone's voicemail (AT&T). I've tried using mobile twinning, sometimes the cell phone will ring and hang up the call when answered by the cell phone, so that method was abandoned.

The closest method to reaching the goal was by creating a User: Forward (8004) and then setting this user's Forward Unconditional to the cell phone number via a shortcode/ARS to use NSSi (passes original caller's CID to the cell phone). A time profile was added to the Incoming Call Route to send after hours phone calls to the Forward user. If the Forward User extension (8004) is called from an internal extension, the cell phone will ring and go to voicemail after the normal 4 rings. This is what I'd like to happen, unfortunately when an external call gets forwarded the cell phone will ring, the call can be answered normally, but if the call is not answered, the call won't go to the cell phone voicemail or any voicemail, the call will go to silence and be held by the Avaya system.

Anyone have any tips or ideas what is wrong? Let me know if you need any additional information. Thank you!

System Default No Answer Time (sec) = 30
System Inhibit Off-Switch Forward/Transformer = Unchecked
Forward (8004) Default No Answer Time (sec) = 66
Forward (8004) Voicemail = Disabled
Forward (8004) Forward Unconditional = Checked
Forward (8004) Forward Hunt Groups = Checked
Forward (8004) Forward Internal Calls = Checked

 

[Pepp77]

If forwarding by the incoming call route, just forward directly to the mobile number using whatever shortcode you normally use to dial, so if you dial with a 9 then in the ICR just put the destination as 9CellNumber. No need to add extra steps with a dummy user etc.

| ACSS SME |

 

[CoffeeOverload]

Thank you, I tried the incoming call route direct forward, with the short code, and the call won't go to the cell phone voicemail or any voicemail, the call will go to silence and be held by the Avaya system. It’s very strange.