Call forwarding to another ext. doesn't go to voicemail 2

[surferdude949]

I initiated call fowarding for one extension to another and when the terminating ext. doesn't pick up, it doesn't go to voicemail.

The way I enabled call fwding is by signing on the extension using IP Softphone (the ext. is remote) and then clicked on the call fwd button.

 

[AvayaTier3]

Try the forwarded extension number in the audix subscriber's secondary ext: field

display subscriber 380                                               Page 1 of 3
                                 SUBSCRIBER

         Name: CLASSIFIED                             Locked? n
    Extension: 380                                  Password:
          COS: AA                              Miscellaneous:
Switch Number: 1                          Covering Extension: 0
 Community ID: 1                           Broadcast Mailbox? n
Secondary Ext: 381
 Account Code:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[surferdude949]

I tried inserting the 2nd extension and it says already in use.

 

[dufus2506]

The system intentionally stops calls from forwarding to voicemail using call-forward. It won't be answered there. It's to prevent calls from being left in the wrong voice-mailbox. The system wants to send them to the mailbox of the called station.

The only option is to re-originate the call. Specifically, you should call-forward the calls to the destination's DID number, not their extension. (That is, forward the call outside the system, and let it come back in.)

These calls will go to voicemail, but the forward-to station may have trouble knowing who the call is for.

Carpe dialem! (Seize the line!)

 

[surferdude949]

Ok now I understand, thank you.