Call forwarding of extesion

[rsv23]

Hi guys,

Our users want to forward the incoming calls of their extension to other extension automatically when they finish their shift.

Is this possible? I mean can this be done in Avaya IP office?

 

[budbyrd]

You could create a time profile and a user rights group. Set the DND on the user rights group. Set the users FWD on Busy to the ext you want to forward to. Change the user rights of the users with the Time profile.

I have never tried this. It is just a theory and version dependent.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[derfloh]

You can also do it with time profiles in Incoming Call Routing.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[rsv23]

@budbyrd, tried what you recommend but doesn't work.

@derfloh the extension don't have DID. The receptionist used to transfer calls to the extensions only.

 

[Aldridge85]

I think users would have to do this manually with a forward unconditional button.

 

[janni78]

DND would send the call to voicemail.
If you have VM Pro you can use a Generic to check if DND is set or not and route accordingly, assuming they don't use DND for other things during the workday.

In the Nordics we mostly use presence applications that set forwarding based on schedules and calendar bookings which solves these things.

"Trying is the first step to failure..." - Homer

 

[teletechman]

I have done this and all I do is create a time profile and apply it to the mobility tab of the user needing remote calling. Also make sure you have the off switch transfer enabled.
Mike

 

[janni78]

Yeah, you could do it in the mobility tab, although it would only allow one call to be twinned at the time since the extension will be busy while the call is active.

This works well if you wanna control when calls go to your mobile, not ideal if you wanna forward them to someone else.

"Trying is the first step to failure..." - Homer