Call Forwarding issues

[BigBenjaBear]

Hello All,

My client is a travel agency that has to provide coverage between the hours of 7 am to 7 pm 5 days a week. They have call forwarding variable on their lines from the phone company. I thought of remote access to CFV as a solution, so I called the phone company and asked for the feature to be added. I was informed after a two day wait that my client has Centrex service and that feature is not tariffed for Centrex. My only other solution is to call the carrier for the 800 number and see if there is a way via time of day that the 800 number can be routed to say a cell phone from 1700 to 1900 hours, to another 800 number from 1900 to 0700 the next morning. Also what about remote access to call redirection, if any one has any suggestions, please feel free to respond. I have until 5 pm today to clear this issue.


My cell number is 225 315-8822 for any one who would like more deatial with out playing email tag.


Ben Crawford
BAC3 Communications
New Orleans, LA

 

[Arr]

Ben,
Suggest you use the Call Pilot and centrex hook flash transfer. The hook flash transfer is also variously called three way calling. Then when a call arrives at AA you can provide options for transfer to a duty agent. This will send the call efficiently to a cell phone or anywhere else. Because the CPilots have timed CCR trees, you may have the same sounding tree after 1900 but it will do different things for you.

PhM

 

[BigBenjaBear]

I don't why I didn't think of this earlier, but we called the carrier for the 800 number and had them do a new routing plan that will take into account the weekends and holidays. I don't have CP by the way and my NAM is an older version without the access to the day and night CCR trees. Thanks for the input.

Ben Crawford
BAC3 Communications
New Orleans, LA