Call Forwarding Issue with 7960 Series managed by CCM 8.6.2

[rrizzojr]

We inherited a customer that has CCM 8.6.2. When the end user tries to set up call forwarding on his 7960 series phone

1)Presses Call FWD All
2)Enters in a 4 digit Internal Extension
3)Presses End Call

Phone now shows Call FWD to XXXX

If another internal extension dials the extension that is set to Call Forward they will here the message "The Call Cannot Be Completed As Dialed"

If we setup the call forward to an outside line, it will only accept 7 numbers. When you try to enter the 8th number it closes out of the Call Forwarding Option and forces you to try again.

If I use CCM to enter in the external number for call forward it will allow me to enter the 10 digit plus the 9 which is configured to use e.g. 94043567777

When an internal extension calls the configured extension it says the same thing. "The Call Cannot Be Completed As Dialed"

None of the end users have DID's for their extensions. Any call inbound from an external resource requiring to connect to an internal extension is transferred by receptionist. When the Call Forwarding is setup on this troubled extension and the receptionist tries to transfer an inbound call, the receptionist will hear the message, The Call Cannot Be Completed As Dialed.

The same applies when auto attndant for receptionist is enabled and the inbound caller is asked to choose the extension of party they are wanting to reach. If the inbound caller chooses the extension, it will ring maybe 6 times than cancel itself out and hangup.

There are ohter phones that do have forwarding enabled and working properly. When checking teh working phone config and comparing with teh non working phone, the config's appear to be the same.

Does anyone have any insight on this and what I should check and or how to resolve.

Thank you,
rrizzojr

 

[gnrslash4life]

Are you just the DN has the correct CSS for Forward All? Are all of your systems DNs in the same partition or are they separated?

 

[trvlr1]

Based on your description, it sounds like the call is trying to be sent to an invalid number. When you call forward all and enter a valid number, there is no need to press the end call button as the system processes it and forwards the phone with no further input needed. Have you confirmed this is a valid number?

 

[rrizzojr]

Ok let me start by saying I am new to Cisco Call Manager. I am not quite familiar with it yet.

Today we confirmed that we can Call the number we want to forward too from this particular extension that we want to forward from. This tells me that this extension does allow calls outside the local calling area and that teh number we are trying to forward too is valid.

We are also able to call all internal extensions from this phone however like I said in my first message, When we set this phone to forward to another "Internal" extension it doesn't work. If someone calls this phone that is setup to forward to another phone the caller will hear "The Call Cannot Be Completed As Dialed"

If I can set this phone to forward to any call in the local area code and it works but cannot set it to forward to any internal or long distance external number what does this tell you?

 

[gnrslash4life]

It tells me your CSS for the forward all is not set correctly. When you dial the phone, it uses the CSS that you have set for the phone which is located on the first page. When you go into the DN, and down to all your forward no answer options, on the right side you need to set the CSS correctly for each one. In this case, your Forward All option. It does not use the CSS for the phone.

 

[rrizzojr]

Thanks for your input however the corrective action was found under "Route Filter" to include the "Area Codes" required.