Call Forwarding DN to Voice Message System

[Floyd94]

Hello All,

I need to forward a DN to our Callpilot voice messaging system.
I've setup an ACD ext 579 and I NCFW that extension to 7000 (Callpilot voice messaging service.
When I am calling in from the outside and I press extension 579, it gets routed to 7000, however I get the message stating that the ext 579 does not subscribe to this service.

Am I missing something?

Regards

 

[dabble]

Once you have directed 579 to voice mail, you will need to create a new voice mail box with that number, or point it to an auto attendant within application builder.

 

[bigindian65]

build it as a phantom with dn 579 and make sure it has a mailbox.

Mato' Was'aka

 

[SpelingChampeon]

So you can get the calls into the mailbox when testing internally?

Could you post ACD 579 programming.

Do the inbound calls go to an auto-attendant and then through dial?

There could be quite a few reasons why the calls are not terminating at the voicemail system. The more info the better.

 

[Floyd94]

Thank you all for the suuport.

What I had to do to get this to work was to create a new Service Directory Number in Callpilot and then point the Application Name to Voice Messaging and then all tested ok.

Thanks again

 

[Floyd94]

Thank you all for the support,

To get this to work, I had to create a SDN in Callpilot and then associate the Application Name to Voice Messaging. After that, all worked fine.

Thanks again everyone.

 

[Niseold]

Howdy. I need help on how to program a D-channel to
be shared with 2 PRIs. Can it be shared with more than
two? If I already have a back-up D, how does that get
get shared too? Thanks for any support here.