Call Forwarding - Automatically

[northernscum]

Hi there
We have a Mitel 3300 system and a Nupoint Voicemail system. Our helpdesk is changing hours and would like the following

During the hours of 7:00am to 8:30am - Extension forwarded to cell
8:30am to 4:30pm - calls going to the extension
4:30pm to 6:00pm - calls forwarded to a cell

My question is How can this be done automatically without having to set up call forwarding manually? Can this be done based on the hours? Any help would be greatly appreciated
Thanks

 

[sarond]

Do you use Day/Night1/Night2 for anything at the moment?
What version of Software?

You could use a Night Service Schedule if your software is recent enough with Call Rroute Always against the extensions.

 

[northernscum]

How do I use Day/Night1/Night2? Currently we have version 9.0UR?

 

[sarond]

Version 9 is too old to do it automatically, this feature came in MCD 4.2 I believe.

To use the night service you will need the "Dialled Night Service" code and use "Call Rerouting" and "Call Rerouting Always" forms.

 

[northernscum]

So what do I do?
I want lets say 790-7777 to forward to a cell phone 838444 during the hours of 4:30pm - 7:00pm
7 am to 8:30 am
Our regular hours are 8:30 am to 4:30pm


how can i do that? We also are looking to do a nighttime greeting as we
Also

 

[sarond]

What I would do is:
- Create a speed call of the cell phone.
- Assign this speed call to an unused entry in the Call Reroute Always Alternative form setting all options to reroute.
- Assign this entry for the extension in question for Night 1 in the Call Reroute form.

Assuming all your Class of Service details allow it you should then be able to use the Dialled Night Service feature code to activate.

It would be easier to Call Forward if you are only talking about 1 number though, the above would only benefit you if you wanted to forward multiple numbers in one action.

I would also be careful that Night Servicing is not already used.

 

[Billz66]

We achived something similar for a call centre that had multiple acd paths diverting to different locations in night mode.

- We set the advertsised number as a single line on a Virtual PKM.
Then for all required modes we had speed dial buttons on a users phone ( 5324 with PKM) .
For example
Day mode for Queue1 was a fwd follow me 3rd party of the single line to the acd path.
Night mode was a fwd follow me 3rd party of the single line to a mobile ( with access code).

Some of them even used a 2 button method for night where the first button had the fwd follow me 3rd party code , the single line number and they then pressed a second speed dial button for that nights mobile number.

We used a color printer tp color code the label for the 5324 and pkm to group together the Queues and their mode nuttons.

Added benefit is that as long as the cos permits it , anyone can dial the codes ( saved us when the pkm was faulty).

If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

Would the fact they have a Nupoint be of help. What about a callbox?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[sarond]

I'm no expert in NuPoint but I do have recent install where I have a pilot mailbox directing calls via Call Director on a schedule, although not to a cell phone. It directs to an ACD path or a Message.

This is used for a call centre for automatic night switching, I probably should have mentioned this earlier

 

[northernscum]

Hi there
We have a nupoint voicemail system. Would it be easier to just use that to direct the call flow? And how?