Call Forwarding and voicemail between two systems 1

[LeeMcCauslin]

Hi folks,
I have two systems - 61C here and CS1000 down south. Both have sig servers and we are connected so that we can 4 digit dial between systems.

I have two ladies who perform the same job at both sites and they often need to forward their calls between each other so calls from outside are not missed.

They can forward the calls fine but no matter how I do the SFA I can't get either one's voicemail to pick up in the event of no answer or busy. SFA works great here between two phones on the same switch but not between the two sites.

Here is how it gets treated now:
Outside caller > 5014/5007 > fwd to 1257 > no answer or busy 1257 CallPilot picks up but sees the digits for 5014/5007 and gives caller the message that "you have been forwarded to voicemail however user does not subscribe to this system" and no valid attendant has been defined.

Ideally, What I want is for voicemail at second site to pick up but I will accept voicemail from first site.

both sites use Call Pilot 4.5

can it be done?

here are the current TNB's for both phones - I have fuill access to both switches and both CP servers/managers so any changes can pretty easily be done.

>ld 20

PT0000
REQ: prt
TYPE: tnb
TN   5 10
DATE
PAGE
DES

DES  LAKEPK
TN   005 0 00 10
TYPE 3904
CDEN 8D
CUST 0
FDN  1399
TGAR 1
LDN  NO
NCOS 2
SGRP 0
RNPG 0
SCI  0
SSU
LNRS 16
XLST
CLS  UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
     MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDA CFXA ARHD CLTD ASCD
     CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
     CDMR
CPND_LANG ENG
RCO  0
BFTN 012 0 00 13
HUNT 1399
LHK  1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY  00 SCR 1257 0     MARP
        CPND
          NAME Somebody
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     01 SCR 2257 0     MARP
        CPND
          NAME Somebody
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     02 ADL 16  91888xxxyyyy
     03 ADL 16  91aaabbbcccc
     04 ADL 16  91bbbcccdddd
     05 ADL 16  91dddeeeffff
     06 ADL 16
     07 ADL 16
     08 ADL 16
     09 ADL 16
     10 ADL 16
     11 ADL 16
     12
     13
     14
     15
     16 MWK 1399
     17 TRN
     18 AO6
     19 CFW 16  5014
     20
     21 PRK
     22
     23
     24
     25
     26
     27 CLT
     28 RLT
     29
     30
     31
DATE 19 JAN 2009


NACT
======================================================================================

REQ: 
REQ PRT 
TYPE: 
TYPE TNB
TN   4 0 5 5
DATE 
PAGE 
DES  

DES  2008  
TN   004 0 05 05 
TYPE 2008
CDEN 8D
CTYP EDLC
CUST 0 
FDN  7000
TGAR 2 
LDN  NO
NCOS 1 
SGRP 0 
RNPG 0 
SCI  0 
SSU  0000 
LNRS 16 
XLST 
CLS  UNR FBD WTA LPR MTD FNA HTA ADD HFA 
     MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD 
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDA CFXA ARHD CLTD ASCD 
     CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD AHD 
     DDGA NAMA 
     DRDD EXR0 
     USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN 
     CDMR 
CPND_LANG ENG
RCO  0 
HUNT 7000
LHK  1 
PLEV 02 
CSDN 
AST  
IAPG 0 
AACS NO
ITNA NO  
DGRP 
MLWU_LANG 0 
DNDR 0 
KEY  00 SCR 5007 0     MARP
        CPND 
          NAME Somebody Else
          XPLN 25 
          DISPLAY_FMT FIRST,LAST
     01 SCR 5014 0     MARP
        CPND 
          NAME Also Somebody Else
          XPLN 25 
          DISPLAY_FMT FIRST,LAST
     02 TRN 
     03 AO6 
     04 CFW 4  1257
     05 SSU 0000 
     06     
     07     
DATE 19 JAN 2009

The second phone does have 2 DID numbers but I get the same treatment no matter which one I forward to or call from outside...

As always, THANKS!

=======================================
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself." Cool Hand Luke

 

[telebub]

Can you print and post the RDB for the tie route between systems?

Also, would it suffice to add the 5014/5007 as extension DNs to the CallPilot mailbox so the caller gets to leave a message and the operator at the appropriate site check the messages?

War Eagle!!

 

[LeeMcCauslin]

Here's the RDB (I am pretty sure)

ROUT 40 

DES  VTRUNKS

TKTP TIE 

NPID_TBL_NUM   0

ESN  NO  

CNVT NO  

SAT  NO  

RCLS EXT 

VTRK YES 

ZONE 005 

PCID SIP 

CRID NO  

NODE 1

DTRK NO  

ISDN YES 

    MODE ISLD

    DCH  40 

    IFC  SL1 

    PNI  00001 

    NCNA YES 

    NCRD YES 

    TRO  YES 

    FALT NO  

    CTYP UKWN

    INAC NO  

    ISAR NO  

    DAPC NO  

PTYP ATT 

AUTO NO  

DNIS NO  

DCDR NO  

ICOG IAO 

SRCH LIN 

TRMB YES 

STEP 

ACOD 7940

TCPP NO  

TARG 

CLEN 10 

BILN NO

OABS 

INST 

IDC  NO  

DCNO 0 *

NDNO 0 

DEXT NO  

ANTK 

SIGO STD 

STYP SDAT 

ICIS YES

TIMR ICF  512 

     OGF  512 

     EOD  13952 

     DSI  34944 

     NRD  10112 

     DDL  70 

     ODT  4096 

     RGV  640 

     GRD  896 

     SFB  3 

     NBS  2048 

     NBL  4096 







PAGE 015 



     IENB  5 

     TFD  0 

     VSS  0 

     VGD  6 

SST  5 0 

NEDC ORG 

FEDC ORG 

CPDC NO  

DLTN NO  

HOLD 02 02 40 

SEIZ 02 02 

SVFL 02 02 

DRNG NO  

CDR  NO  

VRAT NO  

MUS  NO  

MANO NO  

FRL  0 0 

FRL  1 0 

FRL  2 0 

FRL  3 0 

FRL  4 0 

FRL  5 0 

FRL  6 0 

FRL  7 0 

OHQ  NO  

OHQT 00 

CBQ  NO  

AUTH NO  

TDET NO  

TTBL 0 

ATAN NO  

OHTD NO  

PLEV 2 

ALRM NO  

ART  0 

SGRP 0 

ARDN NO  

AACR NO

As for the other, do you mean add 5014 and 5007 to the VMB of 1257 at the other location? (And vice-versa) I didn't think I could do that... Are sites that can 4 digit dial between each other able to handle voicemail like that too?

=======================================
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself." Cool Hand Luke

 

[telebub]

The route looks programmed correctly, or at least the way I would do it.

Yes, add 5014/5007 as extension DNs to 1257 mailbox. Whoever is at 1257 would then check those messages. It sounds like those calls are getting to that mailbox now but CP doesn't know what to do with them.

If your CallPilots are networked, those messages could be forwarded to the intended recipient's mailbox.

War Eagle!!

 

[LeeMcCauslin]

Hmmmmmmm, I'm not sure I want both ladies to need to check all the mailboxes. They get calls on their own too so if Lady A gets all voicemail for Lady B then she might hear vmail not intended for her. and vice versa.

The only time Lady A needs to hear voicemail intended for Lady B is when Lady B forwards her phone to Lady A. And vice versa.

The scenario: Ordinarily, A is north and B is south division. They routinely handle their own areas for this one function and also have other duties specific to themselves. There are times, though, when one will go on vacation or otherwise be unable to take calls (from hospitals in a time sensitive manner) so one will forward their phone to the other. If the other got up to go to the bathroom or lunch she needs to know a call came in and be able to retrieve that message. If she was called directly by a Hospital in her area, her vmail handles it. But if the other area called the other lady (not knowing, of course, the other lady was out)the call gets forwarded to the first lady. If she is there she can answer the call but if she is out, the call does not get answered by her vmail and I think it should...

I know when A is foprwarded to B the vmail at site B picks the call up but since the forwarded number doesn't exist in the B's call pilot it gets hung up.

However, when B is forwarded to A, if A doesn't answer, A's Call Pilot transfers to the operator. Better than nothing, I guess, but I'd rather it go to voicemail.

=======================================
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself." Cool Hand Luke

 

[telebub]

Don't get me wrong, I'm not trying to sell you on this or mean to keep beating a dead horse but I don't think you and I are on the same page. Let me post the scenario as I see it in my head and you tell me where I'm missing something...

Lady A, 1257, gets up and leaves and forwards her phone to Lady B, 5007. Lady B can't answer so the call goes to mailbox 5007 in CallPilot B. If mailbox 5007 in CallPilot B has an extension DN of 1257, the caller gets Lady B's voice mail.

Vice Versa, if Lady B, 5007/5014 forwards to Lady A, 1257 and Lady A doesn't answer the call goes to mailbox 1257 in CallPilot A. If mailbox 1257 has extension DNs of 5007/5014 then the caller gets Lady A's voice mail.

In this scenario, they only get each others' messages when one is forwarded to the other. If no forwarding is implemented they get their own messages.

Are you saying that if Lady A forwards to Lady B and Lady B doesn't answer, you want the call to go back to Lady A's voice mail in CallPilot A?

War Eagle!!

 

[LeeMcCauslin]

lol - I'm hardly ever on the right page. ;-) I truly appreciate you taking the time to look at this.

Here is what I believe is happening:
A/5007 (or 5014 - I reckon that goes by TN, not DN right?) forwards to B/1257. B doesn't answer the call (or is busy). B's voicemail picks up but does not recognize the digits as that number (5007/5014) is not on that switch and no vmb for 5014/5007 is built on B's Call Pilot.

from there the caller gets notjhing - the system hangs up on them.

I will see what happens when I put A/5007/5014 DNs on B/1257's vmb and vice versa.

thanks!

=======================================
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself." Cool Hand Luke

 

[LeeMcCauslin]

Yessir - that did the trick. Thank you very much!

=======================================
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself." Cool Hand Luke