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Call Forwarding After Hours
- Thread starter grundy
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- #3
use two a selector codes to go one extension then call forward it to your cell phone (or any other number) and one to a general mailbox for messages
so after hours message along the lines of " you have reached us after normal business hours to leave a message press one , to spealk toa agent press two " then point two ao a extensio thats forwarded off premise to the cell number .
or dont do the number and have all calls frowarded to the cell.
so after hours message along the lines of " you have reached us after normal business hours to leave a message press one , to spealk toa agent press two " then point two ao a extensio thats forwarded off premise to the cell number .
or dont do the number and have all calls frowarded to the cell.
What voicemail?
You can do what skip555 said, but don't use selctor codes 1 or 2. You can in the body of the main message say "we are closed...dial the extension you want... press 9 if this is an emergency or Press 0 to leave a message in the general mail box."
Depending on the voice mail, when you press 9 you can transfer to an extensions mailbox which would outcall to a cell phone to alert you of a message. Or transfer to an extension with remote call forward that send that caller to you.
Remote call forward uses 2 phone lines basically making a conference call with the line coming in and the call going out to your cell.
It can only handle 1 call at a time.
I prefer outcalling myself. We have been using it for a long time and it filters out the non emergency calls.
You can do what skip555 said, but don't use selctor codes 1 or 2. You can in the body of the main message say "we are closed...dial the extension you want... press 9 if this is an emergency or Press 0 to leave a message in the general mail box."
Depending on the voice mail, when you press 9 you can transfer to an extensions mailbox which would outcall to a cell phone to alert you of a message. Or transfer to an extension with remote call forward that send that caller to you.
Remote call forward uses 2 phone lines basically making a conference call with the line coming in and the call going out to your cell.
It can only handle 1 call at a time.
I prefer outcalling myself. We have been using it for a long time and it filters out the non emergency calls.
I prefer VM BOX outcalling notification for after hours service. Sent to a MB via selector code. In the outcalling MB I set up the greeting to inform the caller of after hours rates, and that by leaving a message in this box, they agree to those hourly charges to begin when the service responder retrieves the message, and for the minimum number of hours that will be billed. To transfer to the non-emergency message box press *8XX and leave a message and we will return your call to schedule service. Please transfer now or hang up to avoid emergency service charges.(then pause) thank you for calling xyz company, (pause) have a nice day. (pause, to give them time to transfer or hang up.) A little music will keep the recording going for a while to give them more time to react before the MB takes a message.
I also set up a MB for each person who will be on call, and instruct the customer to change the MB the selector code routes to in order to change whom is on call. These are MB's used only for emergency service. I instruct the customer to have the person coming off emergency service for the day or week to change the SC and test it, in order to relieve themselves of the emergency service duties. It has worked well for my customers, but this may not be the same situation in your case.
You do not always get what you pay for, but you never get what you do not pay for.
I also set up a MB for each person who will be on call, and instruct the customer to change the MB the selector code routes to in order to change whom is on call. These are MB's used only for emergency service. I instruct the customer to have the person coming off emergency service for the day or week to change the SC and test it, in order to relieve themselves of the emergency service duties. It has worked well for my customers, but this may not be the same situation in your case.
You do not always get what you pay for, but you never get what you do not pay for.
TouchToneTommy
Vendor
If you have outcalling for the mailbox, you alse have Personal Operator. Set the personal operator to the NON-emergency mailbox extension, so the caller only has to press 0 to opt out of an emergency service call.
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