Call Forward

[ben2001]

I am setting up a Receptionist desk. I would like if she does not pickup, to have to call forward to her backup, if no one pickup again, then go to receptionist voicemail. I am using option 11 and Merlidian mail.

Currently I try using FDN function and it successfully forward the call to sencond ext but it keep ringing and never go to voicemail.

Any suggestion, Thanks.

 

[EddieDuece]

Post the TN. Sounds like you need SFA in the CLS.

 

[jamie2]

If you know your Mermail DN, then make sure it is in your FDN and HUNT field. Your CLS should have MWA FNA HTA SFA for your voice mail.

 

[johnpoole]

the backup phone needs sfa in cls and fna plus fdn to mail

john poole
bellsouth business
columbia,sc

 

[ben2001]

Thank you everyone. I just added cls: sfa on the backup ext. It work fine now.