call forward when ACD busy and closed

[ostry22]

I don't know how to set two announcement for ACD 3600 when ACD is busy and when all agents are logout using MMail.
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LD 23
I have set IFDN 7800(VM)VM nummber in MM
AENI-yes
in Meridian Mail
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I did an assigment ACD->AS in "DN Table" in MM
AS- massege when all agents are busy
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But what to do when all agents are logout?
I can't twice set up an assigment in "DN table"
ACD->AS
ACD(NCFW)->AS

What should I do?

 

[pbxn]

You could create a TOD schedule in MM. This will control what callers will hear dependant on what time it is.
Keep queue pointed to mail #. When call goes to mail after hours, set in your TOD schedule, it will go to whatever you set up, whether it is an AS or and AS with a MB.

 

[johnpoole]

logged out forward is the ncfw, make that your vmdn, then the original dialed dn will be your as in mail..

john poole
bellsouth business
columbia,sc