Hi All,
I have an issue call forwarding in auto attendant.
When the company receives an incoming call, the caller hears the AA message with option menu.
Normally when the caller presses option 1, the call goes to group 400 in the menu which has extension 100 in it, if 100 doesn't pickup, the call goes to overflow group 401 which has extension 102 105 in it.
But now they want the call to go from extension 100 to a mobile number example 589xxxx,when pressing option 1 in the AA menu.
When I put 589xxxx in the unconditional call forwarding of extension 100 and also enable forward hunt group and internal calls,when you dial the companies main number and press 1 in the AA menu, I hear "extension not valid"
I called 100 from another extension and the call does go to the mobile number 589xxxx and also I dialed 400 and it goes to 589xxxx also.
I enabled also trunk to trunk transfer.
Is there something else that needs to be changed?
Thanks in advance
I have an issue call forwarding in auto attendant.
When the company receives an incoming call, the caller hears the AA message with option menu.
Normally when the caller presses option 1, the call goes to group 400 in the menu which has extension 100 in it, if 100 doesn't pickup, the call goes to overflow group 401 which has extension 102 105 in it.
But now they want the call to go from extension 100 to a mobile number example 589xxxx,when pressing option 1 in the AA menu.
When I put 589xxxx in the unconditional call forwarding of extension 100 and also enable forward hunt group and internal calls,when you dial the companies main number and press 1 in the AA menu, I hear "extension not valid"
I called 100 from another extension and the call does go to the mobile number 589xxxx and also I dialed 400 and it goes to 589xxxx also.
I enabled also trunk to trunk transfer.
Is there something else that needs to be changed?
Thanks in advance