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Call forward using Auto Attendant

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Zero6

Technical User
Oct 20, 2016
305
CW
Hi All,

I have an issue call forwarding in auto attendant.

When the company receives an incoming call, the caller hears the AA message with option menu.
Normally when the caller presses option 1, the call goes to group 400 in the menu which has extension 100 in it, if 100 doesn't pickup, the call goes to overflow group 401 which has extension 102 105 in it.

But now they want the call to go from extension 100 to a mobile number example 589xxxx,when pressing option 1 in the AA menu.

When I put 589xxxx in the unconditional call forwarding of extension 100 and also enable forward hunt group and internal calls,when you dial the companies main number and press 1 in the AA menu, I hear "extension not valid"

I called 100 from another extension and the call does go to the mobile number 589xxxx and also I dialed 400 and it goes to 589xxxx also.
I enabled also trunk to trunk transfer.
Is there something else that needs to be changed?

Thanks in advance
 
Forward Hunt Group Calls Default = Off
Hunt group calls (internal and external) are not normally presented to a user who has forward unconditional active. Instead they are presented to the next available member of the hunt group. This option, when checked, sets that hunt group calls (internal and external) are also forwarded when forward unconditional is active. The group's Ring Type must be Sequential or Rotary, not Collective or Longest Waiting. The call is forwarded for the period defined by the hunt group's No Answer Time after which it returns to the hunt group if unanswered. Note also that hunt group calls cannot be forwarded to another hunt group.

Make a phantom extension that is forwarded to the mobile number. Put it by itself into a new SEQUENTIAL hunt group. Make that sequential hunt group the overflow for group 400
 
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