Call Forward to HG

[Mountainbear]

What happens when you call forward an extension that has voice mail to a hunt group that it is part of?

 

[curlycord]

Hunt Groups ignore the FNA/FB settings

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http://www.curlycord.com

Toronto, Canada

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[Mountainbear]

So I should be able to have the customer call forward a phone (feature 4) to a ring group they are part of, without issue? Trying to avoid a service call. All phones are Appear / Ring.

 

[curlycord]

Yes

Have the client simply forward it and test it, no need to go to site for that unless there is an issue.

In my test with 2 HG's members:

HG07 DN467 - set members/DN's 222 and 333

222 is forward to 467 (it's own HG)

Result when calling HG467 from any internal set or via Trunk/Attendant
-Both 222 and 333 ring

Result when calling 222 from any internal set or via Trunk/Attendant
-Only 333 rings (the HG)

Result when calling HG467 from 222 (calling your own HG)
-222 does not ring
-333 rings

Capice?

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http://www.curlycord.com

Toronto, Canada

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[Mountainbear]

That's what I thought. trying to save a visit. Thanks.