Call Forward to cell phone voicemail

[bwilch]

We have a client who uses call forward extensively. Pre-upgrade, when he wouldn't answer his cell phone, the call would drop into his cell phone voicemail. Now for some reason after the upgrade, it's only rinigng his cell 3 times, then dropping back into his station voicemail. I thought this had to do with transfer return or alloctaed answer times, but it doesn't appear to be the case.

Am I missing something?

Thanks!

 

[big70]

What i now is that is has to do with the no answer timers, the ipoffice will try every 15 seconds to reach the cellphone.
I mean it will make a new call every 15 seconds.
You can see it in Call-status that the call is made again every 15 seconds and the voicemail of the cellphone will not answer in 15 seconds.

You must ensure it will try to phone the cellphone longer so it will go in the cellphone,s voicemail.

Just play with the timers and look good in call-status what happens.



Greets Peter

 

[hohumIPO]

you now, if you are doing this through forwarding in phone manager then "forward unconditional" would be a better option then "follow me to" this way it would end up dumping on the cell phone.

 

[optel]

agree with Big70 The only way I fixed it was to put the no answer time just slightly more than it takes the mobile phone voice mail to kick in (thats if he is using VM with the mobile phone)probley around 35 secs ...

 

[SuperJenks]

The allocated answer interval should control the timer for vmail coverage. I have also found that certain cellphone providers hinder this operation such as verizon due to the supervision of a call not be answered on the cell phone. Even though you have not answered the cell phone call, verizons cell phone network tricks the IPO that the call has been answered so the call never drops back to the IPO vmail. Just an observation. When tested with a nextel phone, it works fine with no problems..

 

[bwilch]

Ok, I think I figured out what the problem is, but won't be able to tell until tonight and I'm sorry I didn't give more detail which may have helped get to the bottom of it.

Basically all calls going to the client's DID route to a hunt group, this makes it so if he's on the phone, people can wait for him, or go straight to his voicemail. Well, I changed the allocated answer time on the station, but after I thought about it, I realized the hunt group isn't effected by his personal allocated answer time, so going to try to change the hunt group allocated answer time.

 

[big70]

Yep that is your problem!!!

Greets Peter