Call forward to Answer DN

[tommygun]

The Auto-Attendant answers lines. The caller selects option 1. If the person for option 1 is not available she would like to forward to Answer Dn that appears on multiple phones. When she forwards it only rings the extension of the Answer DN, not the other phones with the Answer DN on them. I tried setting a Service mode but no success since it
is only an extension that I am trying to control.

Tommygun

 

[aragon]

You could try a single DN hunt group and specify an overflow value in seconds to another hunt group DN with additional members.
You could also try some of the advanced phantom DN settings in the Norstar.
The extra options allow for additional ringing options, this is documented in the installer guide.
4.0 S/W and higher.
I believe the settings are:
basic
enhanced
extended

 

[bkrike]

I think aragon is correct about the settings for the answer keys. Perhaps you have it set to basic (probably default). In basic mode call fowarded calls do not ring. Try switching answer keys under system programming to "extended" .

 

[sentel]

This is true. I have had the same issue. The answer key setting needs to be changed to extended.

Sola Scriptura
JJ Slagle

http://www.Sentry-Telecom.com