Call forward to a SDN

[mjwald]

Have an old Option 11 RLS 24.24 with a mermail 12

I am trying to forward a 2616 to different SDN's in mail.
7901 is the day menu
7902 is the night menu
7903 is the holiday menu

What is happening is that it is trying to use the extension number of the forwarding phone, rather then the extension of the ACD DN that the phone is forwarded to.

Is there a way to do this?

 

[EddieDuece]

Post the TNB of the 2616. What exactly are looking for in the end here?

 

[kstaff22]

from what I can see here---you must have a Time Of Day Controllor in the Mer Mail----that is what you need to Call Forward to, then it will answer with the active (day/night/holiday) menu

 

[mjwald]

kstaff, that was my first thought. I set it all up showed them how to use it, and they said, how do we close early?, or what if we decide not to open in the morning?

Turns out they have very unusual business practices. When they don't feel like working anymore, they just close up shop. Must be nice.

Thus I need manual control.

*******************************

Main number rings 7900, need to forward 7900 to one of the 3 different menus in mermail. Day menu then transfers back out to 7991.


TN 001 0 00 01
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 7000
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE D
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC
CPND_LANG ENG
RCO 1
HUNT 000
LHK 0
LPK 5
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCN 7900 0 MARP
01 SCR 7991 0
CPND
NAME main line
XPLN 9
DISPLAY_FMT FIRST,LAST
02 SCR 7992 0
CPND
NAME line 2
XPLN 6
DISPLAY_FMT FIRST,LAST
03 SCR 7993 0
CPND
NAME line 3
XPLN 6
DISPLAY_FMT FIRST,LAST
04 SCR 7994 0
CPND
NAME line 4
XPLN 6
DISPLAY_FMT FIRST,LAST
05 SCR 5604 0 MARP
CPND
NAME Back Line
XPLN 9
DISPLAY_FMT FIRST,LAST
06 MWK 7000
07
08 TRN
09 AO6
10 SSU 0000
11 CFW 10 7902
12 ADL 16
13 ADL 16
14 ADL 16 3397
15

 

[kstaff22]

OK---if they do not want to use the Time of Day---how about this?
build an SDN for each menue ID and have them call forward the set to what ever they are using at that time---however---if the phone is forwarded to the day and not changed it will play that day menue all night---and visa versa

build another sdn and voice announcement and make it generic---thank you for calling---blah blah blah---press something and leave a message or if you know your party dial it now

 

[mjwald]

And that is exactly what I did.
7901, 7902, and 7903.

If I dial them directly they work perfectly, but when I try to forward to them, the voice mail just tries to leave a message for the phone 7900, and I get the message "You have been forward to a voice mail box, however the user 7900 does not subscribe to this service."