Hello,
I have a location where we have a POTS line going into voice gateway router at a remote site. We have it set up where this external line will ring on about 15 phones in this one department. After hours they forward this line to someone’s cell phone who is on-call. Well someone is calling it at random times during the middle of the night just to give someone a 2am wake up call. I've checked CDR and I see the call but there's no caller ID info.
Question is, if they are setting the call forward feature from the LEC (*72), since it's a POTS line, if someone calls this number while that feature is active would it even hit our voice gateway? The fact that I see the call in CDR tells me they are forwarding one of the Cisco phones where this business line has an appearance. Thanks
I have a location where we have a POTS line going into voice gateway router at a remote site. We have it set up where this external line will ring on about 15 phones in this one department. After hours they forward this line to someone’s cell phone who is on-call. Well someone is calling it at random times during the middle of the night just to give someone a 2am wake up call. I've checked CDR and I see the call but there's no caller ID info.
Question is, if they are setting the call forward feature from the LEC (*72), since it's a POTS line, if someone calls this number while that feature is active would it even hit our voice gateway? The fact that I see the call in CDR tells me they are forwarding one of the Cisco phones where this business line has an appearance. Thanks