Call Forward or Revert DN issue

[blantonwh]

I need assistance in determining what my supervisor is asking so I can research how to set up the call myself. We have a user that is at DN 4348. The user needs the meridian option 51C phone DN 4348 to revert or call forward to his cell phone all the time if his DN is not answered at his desk.

So, Is the correct way to setup a call forward to the external number or can a revert DN through my meridian mail complete this task. Please note I have added the revert DN last 4 digits 0956 to meridian mail but when I call the extension the voicemail still picks up and doesn't forward the call. I assume this is because it doesn't know how to get to the 0956 because it needs to forward out to the 11 digit number. 9 xxx xxx 0956.

So, Please inform me on how to complete this process. Forgive my ignorance as I'm continually learning this old system and I am a VOIP administrator.

Thanks to everyone that helps

Network Administrator and PBX Administrator (Newbie)

Blanton
Triumph Group

 

[30n30w]

Create a phantom DN (ie 1234) - on the phantom, use a FTR DCFW 9NPANXXDNNN of the users Cell phone. Put the phantom DN (1234) in as the voicemail revert number.
Search these forums for more info on phantom DN's if you need more info...
Good Luck,
30n30w

 

[blantonwh]

If the phantom number is put in the voicemail revert number will it revert back to voicemail if the cell phone is not picked up.

Also, would an ACD be better for this application.

Network Administrator and PBX Administrator (Newbie)

Blanton
Triumph Group

 

[30n30w]

Once the call is transferred to the cell phone, it will not come back to the voicemail system. It will follow whatever forwarding is on the cell. That being said, I do have cell phones that I have reprogrammed to use my callpilot for their voicemail destination; I have to give each of them a unique DID, and use text/email notification to alert them.
ACD vs phantoms should work, but it uses an ACD - phantoms are better from the standpoint of organization and keeping ACD definitions free for ACD uses. But that's just me; I have a phantom defined for every employee in the company so they have a forwarding target to their cell phone. Yes, it's a lot of work to program those - but I can allow them the flexibility of forwarding off site without having to work about abuse. I have 4 digit DN's and 7 digit Phantom DN's IE DN 1234 has phantom DN 67-1234-1 has their forwarding DN (which I've programmed with a DCFW to the cell phone)- each person can have up to 9 different targets (-1 thru -9) that they can easily remember (most use just 1) that they can set for their revert DN or call forward to (no CFXA needed)
30n30w

 

[Tman45]

I have several doing this via a phantom and then voicemail is left on their cell phone if they are not there to answer - no issue (unless you want to transfer the voicemail to someone else's voicemail box