Hi, I've got a strange promblem with call forward no answer .Heres the situation.During the day the customer wants all calls to return to the original person that transfered the call so they can offer them voicemail or to take a mesaage.At nights on tree 1 or the directory when the mail takes the call and forwards it to the DN it rings and rings not going anywhere because of no CFNA.I thought of setting up a couple of differnet trees with the dail by number and going direct to each persons voice mail but this doesnt allow for someone to answer before going to mail because its direct into voicemail.The customers wants no CFNA during the day but wants CFNA at night so at least someone working at nights get get a call before it rings to mail.Any ideas?
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Call forward no answer day and nights 1
- Thread starter hnm1
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1
- #2
lowradiation
Technical User
At night the calls should NOT ring and ring because you have transfer callback on... a call transferred from voicemail to an extension will recall back to that extensions voicemail using the same transfer callback setting that is used during the day.
You do not need to have CFNA - transfer callback will do what you want.
You do not need to have CFNA - transfer callback will do what you want.
- Thread starter
- #3
Hmm,
make the night answer point a ccr tree, have the caller make a choice, if, for instance, the caller chooses the same subscriber, the transfer point could be a mailbox instead of the set itself. Use night ringing services to set this up.
from the callers point of view they dial the DID ... ext rings... Vmail answers in its night ringing condition, ccr tree for that ext 1,2,3 etc is set to transfer directly to a vmbox and not back to the extention.
The company could also make it policy to have the subscriber forward the phone directly to voice mail F4 or F984.
or make prime the voice mail so DRT goes there, but in a ring cycle longer than transfer call back.
Hope this helps.
PhM
make the night answer point a ccr tree, have the caller make a choice, if, for instance, the caller chooses the same subscriber, the transfer point could be a mailbox instead of the set itself. Use night ringing services to set this up.
from the callers point of view they dial the DID ... ext rings... Vmail answers in its night ringing condition, ccr tree for that ext 1,2,3 etc is set to transfer directly to a vmbox and not back to the extention.
The company could also make it policy to have the subscriber forward the phone directly to voice mail F4 or F984.
or make prime the voice mail so DRT goes there, but in a ring cycle longer than transfer call back.
Hope this helps.
PhM
- Thread starter
- #5
Thanks for the replies.I geuss there is'nt another way to do this?I cant change the DRT because they want the original person that transfered the call to return to them so they can offer voicemail or another sales person,i cant change it to DRT prime.The voicemail answering with trees is good but not very flexable.I cant use CFNA during the day because of the above reasons.CFNA has power over DRT.
The reason they went with this system was because of the feature in voicemail that can transfer to a external phone,cellphone etc.The d.i.d.s are suppose to ring to voicemail after 4 rings ,so they have a choice to leave a message or press 7 for external transfer.The way the system is set up know i can't get the d.i.d.s to ring at the persons set then forward to voicemail.Any other ideas?
The reason they went with this system was because of the feature in voicemail that can transfer to a external phone,cellphone etc.The d.i.d.s are suppose to ring to voicemail after 4 rings ,so they have a choice to leave a message or press 7 for external transfer.The way the system is set up know i can't get the d.i.d.s to ring at the persons set then forward to voicemail.Any other ideas?
HNM1,
You got it on that other post.. well done..
But what I meant was to make the CCR answer from the DID by making the Vmail the prime and the prime set out longer than transfer call back. So that during the day a xfer call back goes back to reception but at night or when reception doesn't answer the DRT will take over and send the call to Vmail. Mabye set the Xfer call backt to 3 and the DRT prime to 4 rings.
PhM
You got it on that other post.. well done..
But what I meant was to make the CCR answer from the DID by making the Vmail the prime and the prime set out longer than transfer call back. So that during the day a xfer call back goes back to reception but at night or when reception doesn't answer the DRT will take over and send the call to Vmail. Mabye set the Xfer call backt to 3 and the DRT prime to 4 rings.
PhM
lowradiation
Technical User
All you have to do is set your transfer callback to 3 rings and your CFNA to 4 rings.
This will allow:
a) internal calls transferred to another extension will recall before the CFNA happens - they will recall after 3 rings
b) your DID's will go to the extension's voicemail after 4 rings
c) after hours calls answered by AA will recall back to the extensions voicemail after 3 rings
If 3 rings isn't enough then make Xfer callback 4 and CFNA 5
This will allow:
a) internal calls transferred to another extension will recall before the CFNA happens - they will recall after 3 rings
b) your DID's will go to the extension's voicemail after 4 rings
c) after hours calls answered by AA will recall back to the extensions voicemail after 3 rings
If 3 rings isn't enough then make Xfer callback 4 and CFNA 5
- Thread starter
- #8
Good replies! I did get it to work ! But for your info in the future if CFNA is 4 and DRT is 3 ,when it returns to the original it only allows for 1 ring that to the partys voicemail.CFNA has precedence over DRT.To get it to work better i had to set CFNA to 6 rings(Norstar wont allow 5 ring CFNA)and leave DRT at 3 rings.This allows DRT and 2 rings before it goes to the transfered partys voicemail.The only thing that the customer doesnt like is the long ringing time on a D.I.D. to voicemail,6 rings is alot.Thanks for the replies!
lowradiation
Technical User
'DRT' and 'Transfer callback' are two seperate settings.
'DRT' is Delayed Ring Transfer - this setting applies to incoming lines (call comes in, rings assigned phone,then after 3 rings rings also starts ringing the prime set assigned to that line)
'Transfer callback' is a call that has been answered (either by a live person or by an Auto Attendant) then transferred to another internal extension - if this setting is less than the CFNA then it takes precedence.
'Trnsfr Callbck' is the setting found right before DRT to prime.
'DRT' is Delayed Ring Transfer - this setting applies to incoming lines (call comes in, rings assigned phone,then after 3 rings rings also starts ringing the prime set assigned to that line)
'Transfer callback' is a call that has been answered (either by a live person or by an Auto Attendant) then transferred to another internal extension - if this setting is less than the CFNA then it takes precedence.
'Trnsfr Callbck' is the setting found right before DRT to prime.
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