Call Forward Key

[jcw2]

Option 11 Rel. 23

I have several sets with their CFW keys set to voice mail do not forward on the first ring. Perhaps an equal number do. It is my understanding this key should be independent of the CFNA and CFBA. I outed one station that rings 4 times before forwarding and re-programmed it copying a station that was working. Still no luck. Any ideas? Call forward no answer is set to 4 rings in CFN0 and that seems to be what is forwarding the call to VM.

 

[Johnthephoneguy]

Is the CFW key activated on the ones taking 4 rings? is it the MARP phone?

Post a TN of a working and a non working one please.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[GHTROUT]

CFW Keys will forward lines that are KEY 00 ~or~ if the line is not KEY 00 it can only appear once and not on another phone.

If a DN you want CFW to work on does not meet one of those requirements, it will not be controlled by CFW.

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[acewarlock]

Post the THB of one phone that does work and one that doesn't work.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[jcw2]

This set forwards immediately. You can see it is monitored and also marped on key 1 of another set.

DES 6008
TN 008 0 00 13
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 6060
TGAR 15
LDN NO
NCOS 5
SGRP 0
RNPG 4
SCI 0
SSU
LNRS 16
XLST 0
CLS UNR FBA WTD LPR PUA MTA FNA HTD ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD RTDD OCBD FLXD FTTU
CPND_LANG ENG
RCO 0
BFTN 008 0 00 12
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 6008 0
CPND
NAME Teresa
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 2009 0 MARP
CPND
NAME Teresa
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCN 6007 0
CPND
NAME JAMES
XPLN 27
DISPLAY_FMT FIRST,LAST
03 TRN
04 RGA
05 AO6
06 CFW 4 6060
07
08 SCN 6003 0
CPND
NAME GEORGE
XPLN 27
DISPLAY_FMT FIRST,LAST
09 BFS 005 0 00 14
10 SCN 6030 0
CPND
NAME VACANT
XPLN 27
DISPLAY_FMT FIRST,LAST
11 SCN 6040 0
CPND
NAME VACANT
XPLN 21
DISPLAY_FMT FIRST,LAST
12 SCN 6055 0
CPND
NAME DEBRA
XPLN 27
DISPLAY_FMT FIRST,LAST
13 SCC 0022
14 MWK 6060
15
DATE 28 APR 2008

This set does not forward. After this capture I outed it and used CPY 1 (from a 2008 that was forwarding)to reprogram it. Still took 4 rings.

DES 6049
TN 009 0 00 13
TYPE 2008
CDEN 8D
CUST 0
FDN 6060
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
CLS UNR FBA WTD LPR MTD FNA HTD ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG3
POD DSX VMD CMSD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNIA CDCA
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD RTDD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 6065 0 MARP
CPND
NAME Sylvia
XPLN 27
DISPLAY_FMT FIRST,LAST
01 AO6
02 RGA
03 TRN
04 CFW 4 6060
05 MWK 6060
06
07
DATE 28 APR 2008

more information:

TYPE RDR_DATA
CUST 00
OPT CFO CFRA PVCA CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 6
CFN2 4
DFN0 3
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00

After hours tonight I will change the CFN0 value to 8 and to see if the phone is actually "seeing" the Call Forward key. If it forwards in 8 rings then it isn't.

I thought it might have been a value associated with the DRG but tested several in each group and didn't see a pattern.

Thank you for your replys!

 

[plough]

Your RCO is set to 0 and lookng at CFN0 (4 rings) indeed...

I noticed that: (CFO) = Calling party Class of Service is active during Call Forward All Calls. COul dteh TGAR 1 be the issue? I noticed a TGAR of 15 on the working set.

Fwd the phone then go to Ld 80 and TRAK the TN to insure that the FWD option is Active.

If FWD option does not go active then perhaps it is a set issue?

 

[jcw2]

I tried test calls to each of the TGAR values and concluded it wasn't the issue. I hadn't thought about the sets though. Many of the sets are old and maybe the problem. I have just ordered several replacements for them for "spares". I would be curious if the sets not working are of a certain vintage. I will try to visit the site tomorrow and check sets.

 

[acewarlock]

I think were talking apples and oranges here and the wrong Terminology. just tell us what you want to happen. Do you want the phone to ring somewhere else after 4 rings or do you want all calls to go somewhere when you activate the CFW KEY or do you want the call to go somewhere if the DN is busy?

There is a FDN (CLS FNA) forwards to the FDN Number if there is a ring and no answer (Hence 4 rings)(RCO 0)


There is a HUNT (CLS HTA) Forwards the call to the HUNT number if the DN called is BUSY and it will use the (LHK) to determin how many KEYS it will hunt before it goes to the HUNT DN



There is a FWD KEY This will Forward all SCR/SCN KEY's MARPED to this phone.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[jcw2]

Yes, the manager wanted everyone set up to forward to VM on no answer and busy (after 4 rings). The users maybe don't realize this and activate their call forward key. This should forward the call to a destination on the first ring. This isn't happening. I will experiment by forwarding to a number other than VM. This would prove the call forwarding key is not working at all if it goes to VM.

I will test as many sets as I can after hours tonight to learn how many sets forward immediately (assuming the CFW key is activated). It's a strange thing for sure. Replacing a set taking 4 rings with a different set could prove it is the hardware quite easily too.

 

[acewarlock]

Don't do any forwarding

FDN put Vmail DN here
HUNT put Vmail DN here
CLS should have MWA FNA HTA
RCO swhould be 0

LHK should be set to the last key you want a call to ring on before it goes to Vmail. eg: If you have to DN's on you phone you might want to be able to answer a call if your on KEY 0 and have it ring on KEY 2 before it goes to Vmail.

So in this case you would make LHK 1

The only time you would use the CALL FORWARD KEY is if you want your calls to go somewhere else other then Vmail.

You should get you boss to send you for ADMIN training.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

Quoted "I think were talking apples and oranges here and the wrong Terminology"

Oh brother Ace - the FWD key? Do we enter that KEY 06 FWD?

Come now.

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[acewarlock]

GHTROUT:
I really think your becoming BiPolar. Your not allowing for typo's




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

Yes I aren't and no I am - all at the same time

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