Call Forward Issue

[morgansdad]

I have a customer who has approx. 25 incoming numbers ported over a PRI. These lines are programmed to either Appear or Appear&Ring on multiple telephones throughout the facility. The individual phones themselves are programmed to forward to voicemail after 4 rings, however the individual lines should never go to voice mail, just ring and ring and ring until answered. I have setup the scenario and the incoming trunk call that appears and rings on that telephone always goes to that persons mailbox and should not. How can I stop the forwarding?

 

[biv343]

Assign the lines to a hunt group. Assign the phones as members of the hunt group. Hunt groups don't follow CFNA/CFB rules on the sets.

 

[morgansdad]

Figured it out after I posted it, thats exactly what I tried. Thanks for the input.......

 

[morgansdad]

How about this, I have lines that appear and ring on the receptionist phone and a few phones downstairs and after 5 she wants those calls to be answered by the group upstairs. Can she be in control of a hunt group and forward it to another group of users? Or is there an easier way?

 

[morgansdad]

I'm sorry, that wasn't clear. I have a multiple phones with a hunt group key, the recept wants to answer those calls between 8 and 5 (appear and ring), the other phones to just appear, and then the guys upstairs can answer those calls after 5 (appear and ring). I can't get the recept. phone to night to a hunt group dn.